Sign in to your GoTransfer account

Drivers and passengers find everything they need here to manage rides, requests, and payments easily.

Sign in or register with Google

Finish signing in in seconds, then choose the profile that suits you best.

If you are a driver

Visualizza corse compatibili con la tua area, completa l'onboarding e gestisci i servizi assegnati.

If you want to book rides

Organizza transfer privati, scegli la soluzione piu adatta e gestisci pagamenti e ricevute in modo trasparente.

Sign in with email

Don't have an account yet? Sign up

By signing in you agree to our terms and conditions, the privacy notice and the cookie policy.

FAQ driver

Domande frequenti prima di iniziare

Le risposte più utili su onboarding, team autisti, pagamenti e gestione corse per chi sta entrando ora in piattaforma.

Onboarding e documenti

Driver's license and ID document.
Autorizzazione NCC o licenza equivalente.
Assicurazione e documenti del veicolo.
Altri documenti richiesti dalla normativa locale.

Verification usually takes place within 24-48 business hours. If a document is not readable, you will receive a request to update it.

Per accettare corse serve un profilo completo e verificato. Puoi comunque compilare i passaggi in momenti diversi e salvare i progressi.

Richieste e corse

Le corse disponibili compaiono nella sezione "Servizi disponibili". Tutte le richieste vengono notificate via email se la partenza o la destinazione della corsa ricadono nella zona operativa specificata dal driver. Apri la richiesta, controlla dettagli e disponibilita, poi segui le indicazioni mostrate nella scheda della corsa.

These are requests with a price already defined. If you accept, the ride is confirmed and payment is managed by the platform.

Dopo l'accettazione, per variazioni contatta il passeggero oppure annulla seguendo le regole di cancellazione.

Payments and billing

Payments are made 8 to 15 days after the service. You can receive them by bank transfer or PayPal. Enter your payment details in the driver profile.

Open the driver profile and update the Payment Details section. Without valid details, the payout cannot be issued. Open payment details

In alternativa all'IBAN, puoi indicare un indirizzo email PayPal.

GoTransfer automatically issues a self-billing invoice for completed services. The invoice contains all the information needed for the driver to issue their invoice or record the corresponding receipt. GoTransfer does not need to receive the driver's invoice, so please do not send it.

Gestione corse e imprevisti

Se annulli dopo l'assegnazione possono essere applicate penali. Per i dettagli consulta i Termini e Condizioni.

Apri Termini

Report the no-show from the ride while remaining at the pickup point and at the scheduled time. The system checks location and time and may require evidence.

Ti chiediamo di arrivare con anticipo (almeno 10 minuti). I tempi minimi di attesa dipendono dal tipo di pickup e sono indicati nelle policy no-show.

Quality, account, and support

Dopo la corsa l'utente puo lasciare una recensione. Un punteggio alto migliora la tua visibilita in piattaforma.

Si, dal profilo driver puoi aggiornare raggio, servizi attivi e veicolo. Le modifiche valgono per le nuove richieste. Apri profilo driver

Sì. Dalla sezione Team autisti puoi invitare ogni autista a creare un account personale collegato al tuo profilo principale.

Il profilo principale del titolare rimane l'unico abilitato ad accettare nuove corse e a gestire prezzi, compensi e pagamenti.

Gli autisti staff possono gestire soltanto le corse loro assegnate, aggiornarne lo stato e consultare i dati e i contatti del cliente necessari al servizio. Non possono accettare nuove corse né accedere a prezzi, compensi o pagamenti.

Use the contact form or write by email. Always include the ride ID, date, and leg for a faster response.

Apri la pagina contatti | [email protected]

What our drivers say

Real experiences from drivers who use the platform every day.

"The link with the car location and estimated arrival time is genuinely useful. It saves all those calls just to figure out where the driver is."

- Hannah Brooks

"My meeting ran late and the driver waited twenty minutes without making me feel bad about it. That's not something I take for granted."

- Chloe Foster

"I used it for an airport transfer to Malpensa at 5 a.m. The driver arrived early, texted me as soon as he was outside, and we left without the usual back-and-forth calls."

- James Carter

"Booking was simple and the confirmation was clear. What I appreciated most was the message the night before with the driver's name and plate number, so I didn't have to chase anyone in the morning."

- Emily Parker

"I use it for business meetings in Milan. Once there was a small delay because of traffic, but they warned me immediately and the rest of the service was precise."

- Daniel Hughes

"I changed destination while already in the car and they adapted without any fuss. I also appreciated the calm driving style, with no unnecessary braking."

- Matthew Evans

"I had requested a child seat and it was already fitted correctly. With two small kids I usually expect problems, but this time everything went smoothly."

- Lucy Turner

"Three stops in one day, traffic, and a tight schedule. The driver was flexible and suggested a different order for the stops that actually saved us time."

- Thomas Walker

"The price matched what was shown at booking, with no strange extras at the end. For work trips that matters a lot."

Sign in to your GoTransfer account

Sign in or register with Google

If you are a driver

If you want to book rides

Sign in with email

Domande frequenti prima di iniziare

Indice rapido

Onboarding e documenti

Richieste e corse

Payments and billing

Gestione corse e imprevisti

Quality, account, and support

What our drivers say

- Hannah Brooks

- Chloe Foster

- James Carter

- Emily Parker

- Daniel Hughes

- Matthew Evans

- Lucy Turner

- Thomas Walker

- Grace Collins

Useful links

Airports in Italy

Contacts

Sign in to your GoTransfer account

Sign in or register with Google

If you are a driver

If you want to book rides

Sign in with email

Domande frequenti prima di iniziare

Indice rapido

Onboarding e documenti

Quali documenti servono per completare l'onboarding?

Quanto tempo serve per la verifica dei documenti?

Quando posso iniziare ad accettare corse?

Richieste e corse

Come ricevo una richiesta?

Cosa sono le richieste "compra subito"?

Posso modificare una corsa dopo l'accettazione?

Payments and billing

Quando ricevo i pagamenti?

Dove inserisco IBAN e intestatario?

How does invoicing for completed services work?

Gestione corse e imprevisti

Cosa succede se annullo una corsa?

Come gestisco un no-show del passeggero?

Quali sono le regole di arrivo e attesa?

Quality, account, and support

Come funzionano recensioni e punteggi?

Posso aggiornare area operativa, servizi o veicolo?

Posso aggiungere i miei autisti con un profilo dedicato?

Come contatto il supporto?

What our drivers say

- Hannah Brooks

- Chloe Foster

- James Carter

- Emily Parker

- Daniel Hughes

- Matthew Evans

- Lucy Turner

- Thomas Walker

- Grace Collins