This Cookie Policy describes how cookies and similar technologies are used on the GoTransfer Platform (website and app).

1. What cookies are

Cookies are small text files that the site saves on the User's device when it is visited. They ensure the site works properly, improve the browsing experience, analyze use of the Platform, and—where consent is given—provide personalized content and advertising.

2. Types of cookies used

Technical/necessary cookies

Necessary for the proper functioning of the Platform (e.g. login management, bookings, security). They do not require the User's consent.

Preference/functional cookies

They store preferences (e.g. language, user settings). They can be disabled, but some features may be limited.

Analytics/statistics cookies

They collect anonymous or aggregated data on Platform usage (e.g. number of visitors, most viewed pages). They may be provided by third parties (e.g. Google Analytics). They require consent unless configured anonymously.

Marketing/profiling cookies

Used to show personalized ads based on the User's interests. They may track browsing on third-party sites and always require the User's explicit consent.

3. Third-party cookies

The Platform may use third-party cookies, including:

• Stripe → handling of secure payments.
• Google Analytics → analysis of usage statistics (anonymized when configured correctly).
• Social media plugin (e.g. Facebook, Instagram) → for social interactions and sharing.

The use of such cookies is governed by the respective providers' policies.

4. Legal basis

• Technical cookies: legitimate interest (no consent required).
• Analytical, functional, and marketing cookies: User consent collected via the cookie banner.

5. Consent management

On first access, the User sees a cookie banner that lets them:

• accept all cookies,
• refuse non-essential cookies,
• customize preferences.

The User can change their preferences at any time via the cookie settings available on the Platform.

6. International transfers

Some cookies (e.g. Google, Stripe) may involve transferring data outside Switzerland and the European Economic Area (EEA), particularly to the United States. In such cases, GoTransfer adopts adequate safeguards (e.g. EU Standard Contractual Clauses).

7. Cookie storage

• Session cookies: automatically deleted when the browser closes.
• Persistent cookies: remain stored until they expire or the User deletes them manually.

8. Users' rights

• withdraw consent at any time,
• request information about active cookies,
• delete or block cookies through browser settings.

9. How to disable cookies via browser

Users can configure their browser to automatically refuse cookies or delete them manually. Links to the main browsers' guides:

• Google Chrome
• Mozilla Firefox
• Safari
• Edge

10. Changes to the Cookie Policy

GoTransfer may update this Cookie Policy at any time. Changes will be published on the Platform and, if necessary, communicated to Users.

11. Contacts

Synchronic Lab di Fabio Di Lauro
Corso San Gottardo 54/A, presso QualityCom SA
6830 Chiasso (CH) – Svizzera
IDI: CHE-380.300.048
E-mail: [email protected]